Contact Us
02 9939 3800
Contact Us
02 9939 3800

Shore Renovations – Privacy Policy

Shore Renovations is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the APPs may be obtained from the website of the  Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

We collect Personal Information through: 

  • Website enquiry forms (shoreRenovations.com.au)
  • Social media lead forms (e.g. Facebook or Instagram)
  • Email or phone correspondence
  • In-person consultations

We collect this information for purposes including:

  • Providing our services to you
  • Sending project information, quotes, and updates
  • Marketing and promotional communications (you may opt-out anytime)
  • Improving our website and customer experience

Where appropriate, we will explain why we are collecting Personal Information and how it will be used.

Sensitive Information 

Sensitive Information (such as health, religious, or political details) will only be used: 

  • For the purpose for which it was obtained
  • For a directly related secondary purpose
  • With your consent
  • Or where required or authorised by law

Third Parties

Where reasonable and practicable, we collect Personal Information only from you. However, in some cases information may be provided by third parties (e.g. marketing platforms or referral partners). If so, we will take reasonable steps to ensure you are aware.

Disclosure of Personal Information

Your Personal Information may be disclosed:

  • To third parties with your consent
  • To trusted service providers assisting us in operations (e.g. IT, marketing, logistics), provided they comply with this Policy
  • Where required or authorised by law

We do not sell, rent, or trade Personal Information.

Security of Personal Information

Your Personal Information is stored securely to protect against misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. However, most client records are retained for at least seven (7) years to meet business and legal obligations.

Access to Your Personal Information

You may request access to, or correction of, the Personal Information we hold about you. Please contact us in writing to make such a request. For your protection, we may require identification before releasing details.We will not charge for access requests but may apply an administrative fee for copies.

Maintaining the Quality of Your Information

It is important to us that your Personal Information is accurate and up-to-date. Please notify us if any details change so we can maintain accurate records and continue to provide quality service.

Cookies and Website Tracking

Our website uses cookies to:

  • Analyse visitor behaviour and website traffic
  • Customise website experience
  • Deliver relevant advertising through third-party services (e.g. Google Ads)

Cookies do not access personal files or information on your computer. You can choose to disable cookies through your browser settings, though this may limit some website functionality.

Links to Other Websites

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to read their privacy statements.

Policy Updates

This Privacy Policy may change from time to time and will always be available on our website. Updates are effective immediately upon posting.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Shore Renovations